In 2020, how consumers chose to interact and transact with retailers—whether in grocery, food service, or a specialty retail environment—changed this marketplace in ways no one anticipated. What does the future hold for retail, and how will this industry adapt as we go into a new year, and beyond? A brief look back can help answer that question.
ScanSource’s RetailVision Virtual Event Drives Optimism for the Future of Retail Space
Grocery quickly adopted BOPIS (buy online, pick up in store) and that option will continue*.
*Business Insider Intelligence
The increased use of self-checkout is a way for retailers to help improve customer experience (CX) and safety*.
*Shekel Brainweigh Ltd.
Restaurants found creative ways to deliver food to customers who choose not to—or can’t—dine in for safety reasons*.
And, in a survey of 3,500 restaurant operators*, since March 2020:
*The National Restaurant Association
Specialty retailers adjusted operations to allow for safer shopping via mobile applications and store pickup—while still trying to provide an elevated CX*.
Specialty retailers need to ensure they can offer integrated systems to allow for BOPIS as they continue delivering a consistent, positive CX during every transaction.
Convenience stores changed their operations to provide a better CX and are experiencing an uptick in business. Contactless payment is a compelling reason to shop at these stores—some of which offer curbside/gas-pump pickup, in addition to other self-checkout options*.
*Convenience Store News
Retail will continue evolving as we move into a new year—and beyond—with technology continuing to play a huge role in that evolution. ScanSource is positioned to deliver the latest technologies to help retailers adapt their operations to accommodate consumers.