Your customers’ employees know a lot about the customers they interact with. Problem is, each employee only interacts with so many people, and those conversations fly by fast. To build wraparound customer insight, your clients need to keep track of it all.
CC data analytics lets your clients consolidate and analyze every aspect of customer interactions. That data, in turn, produces actionable business insights—so your clients can maximize profitability and provide premium service to their customers.
Help your customers perfect their call center experience with Avaya.
Omnichannel CC Solutions
Businesses need to adapt and connect with customers on their terms, whether they prefer through email, chat, SMS, IM, or social media. ScanSource empowers your customers to present Avaya as an omnichannel contact-center solution that makes the process smoother for both the employee and the customer. Meeting customers on their preferred channels boosts engagement and reduces expenses, thanks to lower-cost channels. And, using a single solution allows you to push out consistent messaging across multiple platforms.
Additionally, Avaya’s omnichannel solutions offer your customers’ employees the tools they need to review and refine their performance during customer interactions, leading to increased productivity and improved employee satisfaction. They can put their own conversations in context with hundreds of others throughout the enterprise, allowing them to share insights with star performers. With the right information at their fingertips, they can make the small shifts that reap big rewards.
Now, more than ever, customer experience is the way to build relationships and make sales. Learn more about keeping pace with customers’ expectations.